1. Introduction

At ProBuddy we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with South Africa's POPIA, the General Data Protection Regulation (GDPR), and other relevant privacy laws.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number
• Billing and delivery addresses (for services)
• Company or organisation details (if relevant)

b. Technical Data

• IP address, browser type, device type, operating system
• Cookies and usage data

c. Usage Data

• Pages visited, time spent, and click behaviour on our site

3. How We Collect Information

• When you contact us via forms, email, or direct messages
• When you use our website
• When you engage with us on social media or subscribe to newsletters

4. How We Use Your Information

We use the information we collect for purposes including:

• Providing and maintaining our services
• Responding to inquiries and support requests
• Marketing and promotional communications (with consent)
• Analytics to improve our website and services
• Legal and regulatory compliance

5. Cookies and Tracking

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. By using our site, you consent to our use of cookies as described in our Cookie Policy.

6. Disclosure of Information

We do not sell your personal data. However, we may share your information with:

• Service providers who assist in operating our website (e.g., hosting, email delivery)
• Legal authorities, when required by law
• Business partners, with your consent

7. Data Storage and Security

We implement appropriate technical and organisational measures to secure your personal information and prevent unauthorized access, disclosure, or misuse.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or update your data
• Withdraw consent
• Request deletion (right to be forgotten)
• Object to processing or request restriction
• Lodge a complaint with a regulatory authority

To exercise any of these rights, contact us at hello@probuddy.co.za 

9. Cross-Border Transfers

Your information may be transferred to and processed in countries outside South Africa. We ensure that such transfers are compliant with data protection laws and that adequate safeguards are in place.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed of how we protect your data.

12. Contact Us

If you have questions about this policy or our data practices, please contact us at:

Email: hello@probuddy.co.za 
Website: https://www.probuddy.co.za